Frequently Asked Questions

Why shop secondhand? 
Buying used isn't just about supporting your budget. According to the U.S. Environmental Protection Agency, about 84% of textiles end up in landfills and incinerators. Buying at consignment shops increases the lifespan of textiles and helps our planet.

Where are your items sourced from?
Most of our items are consigned or bought outright from our customers locally here in the Bay Area. We take about 90% of the items brought in from our customers and work hard to find a home for each of the items brought in! 

Are you accepting items to consign?
As of right now, our consignment service is closed. We hope to open it soon and will be announcing when through email and social media accounts. Keep an eye out!

Do you offer in-person shopping?
We hope to add local pickup options in the future. We also host/participate in local events. All announcements are made through email and social media accounts.

What is the quality of your items?
We check all the items to make sure they are clean and have little to no flaws. If flaws are found they are noted in the description. All items are steamed in order to sanitize them. 

What are your shipping rates and how long does it take?
We offer $9.99 shipping on all orders under $149 and free shipping on orders of $150+. Orders are processed within 1-2 days and shipping is 2-5 days. With the exceptions of Sundays (the post office is closed) and holidays. 

What shipping/packaging materials do you use? 
We try our best to stay as sustainble conscious as we can. All our items are shipped out in USPS boxes and envelopes (they are recyclable!). We wrap all items with thrifted ribbons or TWEED and include a recyclable card. Plastic materials will only be used if absolutely necessary.

Do you offer returns?
All items are final sale. We add measurements and clear pictures to help you feel assured about your purchase. 

Can I change the shipping address on my order?
Please contact us immediately so we can update your address. Please note that if the order has been shipped we can no longer edit any information.

How can I cancel an order?
We are sorry you want to cancel your order. Please contact us and we can try to help you with this. Unfortunately, if the order has been shipped, we can no longer cancel the order. 

Who do I contact if I have an issue/question? 
If you have any issues or questions, you can contact us on